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Evie5214's avatar
Evie5214
User
5 months ago
Solved

Bank reconciliation following upgrade

Hello, since the 'upgrade' my bank reconciliations for one of my accounts are all over the show. I last reconciled when I did October's GST in November (before upgrade) and now even that month doesnt balance. I've gone back quite far and most months are out by random amounts, thought I could see if there was a pattern or something that didnt transfer over properly, but no luck! HELP! Is there anyone you can call at MYOB these days? Chat is saying they're closed despite it being 5.26pm and it's meant to be open till 9pm

  • Genreve_S's avatar
    Genreve_S
    4 months ago

    Hi Evie5214, 

     

    Thanks for posting and welcome to the Community Forum. 

     

    I'm sorry to hear about your difficulties reconciling your accounts. Generally, if a bank reconciliation is previously balanced but won't balance after undoing reconciliation, there are likely hidden transactions on it. I recommend following these steps and trying reconciliations again. 

    1. Open the reconcile accounts screen.
    2. Choose the account in question.
    3. Input the statement date 30/12/9998.
    4. Mark all transactions check.
    5. Copy the calculated closing balance to the closing statement balance.
    6. Click reconcile.
    7. Undo reconciliations.

    These steps will make missing transactions appear. 

     

    Let us know if you require any further assistance. 


    Thanks,
    Genreve

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  • HinesCo's avatar
    HinesCo
    Contributing User
    5 months ago

    Omg yes! I have a very similar issue. Previous bank recs that I've undone now don't balance - but all out by $800.. so weird! 
    I've posted a query too, hopefully we find some answers!! *fingers crossed*

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    4 months ago

    Hi Evie5214, 

     

    Thanks for posting and welcome to the Community Forum. 

     

    I'm sorry to hear about your difficulties reconciling your accounts. Generally, if a bank reconciliation is previously balanced but won't balance after undoing reconciliation, there are likely hidden transactions on it. I recommend following these steps and trying reconciliations again. 

    1. Open the reconcile accounts screen.
    2. Choose the account in question.
    3. Input the statement date 30/12/9998.
    4. Mark all transactions check.
    5. Copy the calculated closing balance to the closing statement balance.
    6. Click reconcile.
    7. Undo reconciliations.

    These steps will make missing transactions appear. 

     

    Let us know if you require any further assistance. 


    Thanks,
    Genreve