Hi elsie61,
Thank you for your response and the added information.
Generally, if the transactions are not appearing in the bank transactions window to match the bank feed transactions, this means that the transactions we are trying to match with the bank feed transactions are already reconciled or marked checked under the Reconcile Accounts window. I suggest checking the Banking > Reconcile Accounts window and making sure the transactions we are trying to match are not yet reconciled or marked checked.
Let us know if you require any further assistance with this.
Thanks,
Genreve