Bank Rules don;t work

Good morning, I replied to another post but have now founf the way to post a question.

I have raised a support ticket but no one can seem to advise how to fix this. We have receipts come in to our bank daily from our payment gateway and these are never auto allocated.

I have been advised to do several things includin recreating the rule but why do I need to do that every day to get the rule to work?

Is there any way to get this working please?

Thanks, John Pigdon