Bank Statement import won't match due to error
We've recently had to transition from AccountRight offline to MYOB Business. I've not yet figured out how to set up Bank Feed (long story), so thought I would upload statement in the meantime. When I try to match a statement entry to a Bill I get the error "You have indicated that the transaction is to be paid electronically. All electronic payments must contain Statement Test."
I work part time for several businesses and organisations and have never seen this in any other MYOB online file. I cannot figure out what to do. I'm unable to find a setting to change. I cannot find where to tuen electronic payments off as we don't want to do this. And I cannot even figure out where the 'Statement Text' is so I can get EOFY transactions coded quickly and figure out the background issues.
I know I'll have to call MYOB during business hours, but I have wasted whole days on hold and just don't have the stomach for being treated like a retard yet again because they are overworked and understaffed. The business that is affected is a not for profit community centre and I've already have to take time off my other paid jobs to dedicate to this offline to online transition. To say I am beyond frustrated is an understatement.