Forum Discussion

VenesserO's avatar
VenesserO
Experienced User
17 days ago

Bank Statement import won't match due to error

We've recently had to transition from AccountRight offline to MYOB Business.  I've not yet figured out how to set up Bank Feed (long story), so thought I would upload statement in the meantime.  When I try to match a statement entry to a Bill I get the error "You have indicated that the transaction is to be paid electronically.  All electronic payments must contain Statement Test."

I work part time for several businesses and organisations and have never seen this in any other MYOB online file.  I cannot figure out what to do.  I'm unable to find a setting to change.  I cannot find where to tuen electronic payments off as we don't want to do this.  And I cannot even figure out where the 'Statement Text' is so I can get EOFY transactions coded quickly and figure out the background issues.  
I know I'll have to call MYOB during business hours, but I have wasted whole days on hold and just don't have the stomach for being treated like a retard yet again because they are overworked and understaffed.  The business that is affected is a not for profit community centre and I've already have to take time off my other paid jobs to dedicate to this offline to online transition.  To say I am beyond frustrated is an understatement.

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    12 days ago

    Hi VenesserO

     

    Thanks for sharing your thoughts. I can understand why this has been frustrating, especially when you're managing multiple businesses part-time.

     

    We’re currently seeing high volumes of support requests across the board, so wait times are longer than usual.

     

    For the error message, “You have indicated that the transaction is to be paid electronically. All electronic payments must contain Statement Text,” this usually points to the linked account set up for electronic payments. In many cases, this can be fixed by updating that linked account.

    You can read more about it here: Error: "You have indicated that the transaction is to be paid electronically"

     

    Please try the steps in that guide first, and if the issue is still happening after that, reach out to support again.

     

    Regards,
    Genreve