Forum Discussion

cleanoptions's avatar
cleanoptions
Experienced User
4 months ago

Bank Transaction - Add Adjustment - Not Balancing Transaction

Hello

 

To save reversing a payroll, one employee wage amount is $0.01 out.

 

Have been trying to add an adjustment and the attached error is showing and the transaction will not balance.

 

"There are one or more errors: something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us."

 

 

Can you please advise if this issue can be upgraded/updated  ?

 

thank you

12 Replies

  • cleanoptions's avatar
    cleanoptions
    Experienced User
    4 months ago

    hello

     

    all suggested has already been carried out prior to asking the question - as this is the standard answer to all MYOB issues.

     

    Not being harsh but not my first rodeo with an MYOB issue.

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    4 months ago

    Hi cleanoptions,

    Thanks for providing the screenshot. It’s unusual that you’re receiving this error when trying to make an adjustment. To start, please clear your browser’s cache and history, or try using a different browser to see if the issue persists.

    If the issue remains the same, please reach out to our team directly for assistance. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

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