Forum Discussion

Benjamin4's avatar
Benjamin4
2 years ago

Bank Transactions not Loading

Can you please fix the issue with the bank transaction screen not loading
MickeyBlu's avatar
MickeyBlu

All other reports load except Bank transactions reports. I have logged out and logged back in and even changed my browser. 

Celia_B's avatar
Celia_B
MYOB Staff
2 years ago

Hi MickeyBlu,

 

Thank you for your post and welcome to the Community Forum.

 

In this regard, we recommend doing the basic trouble shooting like clearing cache if the bank feeds are not showing. This fixes certain problems, or it can help you to troubleshoot when your device is running slowly, or you are having trouble with the app. Once done, kindly log back into your account. You can also try it on a different browser.

 

If you require further assistance, please feel free to post again. We are happy to assist you .

 

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

 

Kind Regards, 

Cel

  • MickeyBlu's avatar
    MickeyBlu
    2 years ago

    Hi Cel,

     

    no sorry that didn't fix it and I'm currently on hold waiting for a technician to assist. 

    • Celia_B's avatar
      Celia_B
      MYOB Staff
      2 years ago

      Hi MickeyBlu.

       

      I am sorry to hear that the issue has not been resolved yet. I am looking forward to the IT fixing the issue. If you still need further assistance on your bank feed, please feel free to post again. I am happy to assist you further.

       

      Thanks, 

      Cel

       

    • Celia_B's avatar
      Celia_B
      MYOB Staff
      2 years ago

      Hi MickeyBlu,

       

      We just want to check back with you if you are still having the issue or if it has been resolved? Please feel free to post again if you require assistance, I am more than happy to help you. 

       

      Kind Regards, 

      Cel

       

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