Forum Discussion

SGT

Experienced User

9 months ago

bank transactions not matching

SGT

Experienced User

9 months ago

Sia,

Just so you know it never used to show anything but an exact match or just a few $'s out, now it's just gone wild.

Isaiah_C

MYOB Moderator

9 months ago

Hi SGT,

To get this checked properly, the best step is to jump onto our live chat support through our virtual assistant, MOCA, or submit a case via MyAccount. They can dig in further and double check what's going on for you.

Regards,

Sai

SGT
Experienced User
8 months ago
OK I have lodged a case with MyAccount, now what about this. I have a bank transaction for $2570.00 below which is not allocating to the below journal entry as we have already spoken about. Why can't I manually match these, there is no option to?
Ian
- Princess_R
  MYOB Moderator
  8 months ago
  Hi SGT,
  
  We've received your ticket, and our team will be in touch soon with more info. In the meantime, you might want to try switching your automatic transaction matching settings off and on, then try to match the transaction again. If it's still not working, please hang tight, and we’ll reach out by email to get everything sorted for you.
  
  Cheers,
  
  Princess