There is another issue that i have been facing - that i do not have access to the bankfeed section to add accounts?
this has been ongoing for one month - it states that i do not have the rights to access this - but i am the owner of the busienss with the highest level of access rights.
as such we now are getting in to end of Qtr closing, BAS lodgetments etc and its moving beyond a "annying issue" to a compliance issue.
the support from the team is a blanket - we are working on it.... every day for 1 month
clearly there the bank hub feature has many bugs - can you be more proative on expecations on a fix?
Good morning craigsupr , sorry to hear this. This does sound like a specific issue rather than something affecting all customers. Going to support was the right thing here but I understand it has been a while with no resolution. I will send you a private message, please can you provide me with the case number of your support request, and I will see what I can do to escalate this internally. Cheers, Mike
we are facing an issue here too --> that i do not have access to the bankfeed section to add accounts? done all the above "User focused issues" but clearly the issue is on the MYOB side.
this has been ongoing for one month - it states that i do not have the rights to access this - but i am the owner of the busienss with the highest level of access rights.
as such we now are getting in to end of Qtr closing, BAS lodgetments etc and its moving beyond a "annying issue" to a compliance issue.
the support from the team is a blanket - we are working on it.... every day for 1 month, nothing has moved
MYOB team - is there a broader update and work around that you need to provide clients to support them while you figure out this bug riddled relase?
When I try to access linked accounts in BANKING > BANKING HUB, I get this message: "Something went wrong Try refreshing your browser If the issue persists, contact MYOB support"
I have cleared cache and history
I have tried different browsers
I have tried different devices
i have disabled firewall
I have updated browsers
I submitted a support ticket 5 days ago.
I was then told to do all the things above, which I already told them I had done in the original support ticket.
I have sent two follow up requests and no response.
I can see that you've already reached out to our support team for assistance. Feel free to start a new post if you have further issues and one of us will be happy to assist.
When I try to access linked accounts in BANKING > BANKING HUB, I get this message: "Something went wrong Try refreshing your browser If the issue persists, contact MYOB support"
I have cleared cache and history
I have tried different browsers
I have tried different devices
i have disabled firewall
I have updated browsers
I submitted a support ticket 5 days ago.
I was then told to do all the things above, which I already told them I had done in the original support ticket.
I have sent two follow up requests and no response.
There haven't been any issues reported about accessing the Banking Hub today, except for the bank feed delay. We tested it on our end, and it's working fine. I suggest clearing your browser cache or using a different browser to see if that helps.
If the error keeps popping up and all users of the file are experiencing the same error, you'll need to reach out to our support team on live chat via the virtual assistant MOCA or submit a support ticket via MyAccount for more assistance.
No current issues similar to yours have been reported. I suggest using a different user access to determine if the issue is related to your specific user access. If the problem persists after changing your user ID, please reach out to support for further troubleshooting. You can contact support via the MyAccount window or live chat on MOCA.
I also have this problem, I am trying to add another bank account, but when Banking hub is selected it gives me the same error message as described in previous post
Looking for something else?
Search the Community Forum for answers or find your topic and get the conversation started!
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Hub Broken","id":"message:885616","revisionNum":1,"repliesCount":11,"author":{"__ref":"User:user:184837"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Bus-Banking"},"conversation":{"__ref":"Conversation:conversation:885616"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:885616"},"body":"
When I click on \"Banking>Banking Hub\" I get the Error \"Something Went wrong....\" See attachment.
Tried it on different computers using the same account and different browsers but the same error appears.
Regards
Steve Laws
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When I click on \"Banking>Banking Hub\" I get the Error \"Something Went wrong....\" See attachment.
Tried it on different computers using the same account and different browsers but the same error appears.
Regards
Steve Laws
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display: inline-block;\n }\n\n .footer-links-wrapper ul li a {\n margin-right: 20px;\n }\n\n .footer-links-wrapper-2 {\n justify-content: space-between;\n }\n}\n\n.myob-social-links a:hover .myob-icon {\n fill: #969ea7;\n}\n\n.myob-social-links .myob-icon {\n -webkit-transition: fill 0.2s ease-out;\n transition: fill 0.2s ease-out;\n fill: #687480;\n}\n\n.myob-social-links .myob-icon a {\n -webkit-transition: color 0.2s ease-out;\n transition: color 0.2s ease-out;\n color: #969ea7;\n text-decoration: none;\n}\n\n.myob-footer-copyright {\n color: #687480;\n padding-right: 20px;\n}\n\n.myob-footer-copyright a,\n.myob-footer-copyright a:hover {\n color: var(--lia-rte-custom-color-18);\n}\n\n.myob-social-links {\n margin-bottom: 0;\n}\n\n.myob-social-links li {\n float: left;\n margin-bottom: 0;\n line-height: 0;\n}\n\n.myob-social-links li + li {\n margin-left: 1.25em;\n}\n\n.myob-social-links li a:before {\n content: \" \";\n display: inline-block;\n width: 24px;\n height: 24px;\n background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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padding: 2.5rem var(--lia-bs-grid-gutter-width);\n margin: 0 auto;\n font-size: 0.875rem;\n\n @media (min-width: 576px) {\n max-width: 33.75rem;\n }\n\n @media (min-width: 768px) {\n max-width: 45rem;\n padding: 2.5rem calc(var(--lia-bs-grid-gutter-width) * 0.5);\n }\n\n @media (min-width: 992px) {\n max-width: 60rem;\n }\n\n @media (min-width: 1260px) {\n max-width: var(--lia-container-max-width);\n }\n}\n\n.custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 {\n display: flex;\n justify-content: flex-start;\n flex-wrap: wrap;\n width: 100%;\n color: var(--lia-rte-custom-color-18);\n\n ul {\n list-style: none;\n padding: 0;\n flex: 100%;\n margin-bottom: 0;\n\n li {\n a {\n color: var(--lia-rte-custom-color-18);\n padding: 0.3125rem 0;\n display: inline-block;\n }\n }\n }\n\n + .custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 {\n border-top: 1px solid #687480;\n margin-top: 1.25rem;\n padding-top: 1.25rem;\n 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There is another issue that i have been facing - that i do not have access to the bankfeed section to add accounts?
this has been ongoing for one month - it states that i do not have the rights to access this - but i am the owner of the busienss with the highest level of access rights.
as such we now are getting in to end of Qtr closing, BAS lodgetments etc and its moving beyond a \"annying issue\" to a compliance issue.
the support from the team is a blanket - we are working on it.... every day for 1 month
clearly there the bank hub feature has many bugs - can you be more proative on expecations on a fix?
Good morning craigsupr , sorry to hear this. This does sound like a specific issue rather than something affecting all customers. Going to support was the right thing here but I understand it has been a while with no resolution. I will send you a private message, please can you provide me with the case number of your support request, and I will see what I can do to escalate this internally. Cheers, Mike
we are facing an issue here too --> that i do not have access to the bankfeed section to add accounts? done all the above \"User focused issues\" but clearly the issue is on the MYOB side.
this has been ongoing for one month - it states that i do not have the rights to access this - but i am the owner of the busienss with the highest level of access rights.
as such we now are getting in to end of Qtr closing, BAS lodgetments etc and its moving beyond a \"annying issue\" to a compliance issue.
the support from the team is a blanket - we are working on it.... every day for 1 month, nothing has moved
MYOB team - is there a broader update and work around that you need to provide clients to support them while you figure out this bug riddled relase?
When I try to access linked accounts in BANKING > BANKING HUB, I get this message: \"Something went wrong Try refreshing your browser If the issue persists, contact MYOB support\"
I have cleared cache and history
I have tried different browsers
I have tried different devices
i have disabled firewall
I have updated browsers
I submitted a support ticket 5 days ago.
I was then told to do all the things above, which I already told them I had done in the original support ticket.
I have sent two follow up requests and no response.
I can see that you've already reached out to our support team for assistance. Feel free to start a new post if you have further issues and one of us will be happy to assist.
When I try to access linked accounts in BANKING > BANKING HUB, I get this message: \"Something went wrong Try refreshing your browser If the issue persists, contact MYOB support\"
I have cleared cache and history
I have tried different browsers
I have tried different devices
i have disabled firewall
I have updated browsers
I submitted a support ticket 5 days ago.
I was then told to do all the things above, which I already told them I had done in the original support ticket.
I have sent two follow up requests and no response.
There haven't been any issues reported about accessing the Banking Hub today, except for the bank feed delay. We tested it on our end, and it's working fine. I suggest clearing your browser cache or using a different browser to see if that helps.
\n
\n
If the error keeps popping up and all users of the file are experiencing the same error, you'll need to reach out to our support team on live chat via the virtual assistant MOCA or submit a support ticket via MyAccount for more assistance.
No current issues similar to yours have been reported. I suggest using a different user access to determine if the issue is related to your specific user access. If the problem persists after changing your user ID, please reach out to support for further troubleshooting. You can contact support via the MyAccount window or live chat on MOCA.
I also have this problem, I am trying to add another bank account, but when Banking hub is selected it gives me the same error message as described in previous post
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