Cannot match Bank Feed to Wages
Hello Whilst I was away someone else has covered payroll and I am trying to reconcile what has happened. In December - let call him Jack, had a pay that was processed correctly in MYOB. But he was...
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Hello - can anyone please help with this?
Hi, NTHeli
Thanks for your post, and welcome to the MYOB Community Forum.
If the actual payment to the employee was underpaid, you will need to reverse and then reprocess the pay run. Once done, make sure only to process what was paid. With this, the system will allow you to match the processed pay run to the bank feed transaction. For more information on how to reverse a pay, kindly check out the Help Article: Fixing a pay.
Please let us know if you require further assistance with this.
Best regards,
Doreen
Unfortunately I cannot reverse it - as the super component has been paid already.
Hi, NTHeli
Thanks for updating us.
Did you receive any error messages when you tried to reverse the pay run? Is the reverse button greyed out? You should still be able to reverse a pay run even if the super is already paid. Once the pay run has been reversed, you can reprocess it based on the amount shown on the bank transaction.
Best regards,
Doreen
