Forum Discussion

NTHeli's avatar
NTHeli
11 months ago

Cannot match Bank Feed to Wages

Hello Whilst I was away someone else has covered payroll and I am trying to reconcile what has happened.  In December - let call him Jack, had a pay that was processed correctly in MYOB.  But he was...
NTHeli's avatar
NTHeli
11 months ago

Hello - can anyone please help with this?

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    11 months ago

    Hi, NTHeli

     

    Thanks for your post, and welcome to the MYOB Community Forum.

     

    If the actual payment to the employee was underpaid, you will need to reverse and then reprocess the pay run. Once done, make sure only to process what was paid. With this, the system will allow you to match the processed pay run to the bank feed transaction. For more information on how to reverse a pay, kindly check out the Help Article: Fixing a pay.

     

    Please let us know if you require further assistance with this.

     

    Best regards,

    Doreen

    • NTHeli's avatar
      NTHeli
      11 months ago

      Unfortunately I cannot reverse it - as the super component has been paid already.  

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        11 months ago

        Hi, NTHeli

         

        Thanks for updating us.

         

        Did you receive any error messages when you tried to reverse the pay run? Is the reverse button greyed out? You should still be able to reverse a pay run even if the super is already paid. Once the pay run has been reversed, you can reprocess it based on the amount shown on the bank transaction.

         

        Best regards,

        Doreen

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