Forum Discussion

NTHeli's avatar
NTHeli
11 months ago

Cannot match Bank Feed to Wages

Hello Whilst I was away someone else has covered payroll and I am trying to reconcile what has happened.  In December - let call him Jack, had a pay that was processed correctly in MYOB.  But he was...
NTHeli's avatar
NTHeli

Hello - can anyone please help with this?

Doreen_P's avatar
Doreen_P
MYOB Moderator
11 months ago

Hi, NTHeli

 

Thanks for your post, and welcome to the MYOB Community Forum.

 

If the actual payment to the employee was underpaid, you will need to reverse and then reprocess the pay run. Once done, make sure only to process what was paid. With this, the system will allow you to match the processed pay run to the bank feed transaction. For more information on how to reverse a pay, kindly check out the Help Article: Fixing a pay.

 

Please let us know if you require further assistance with this.

 

Best regards,

Doreen

  • NTHeli's avatar
    NTHeli
    11 months ago

    Unfortunately I cannot reverse it - as the super component has been paid already.  

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      11 months ago

      Hi, NTHeli

       

      Thanks for updating us.

       

      Did you receive any error messages when you tried to reverse the pay run? Is the reverse button greyed out? You should still be able to reverse a pay run even if the super is already paid. Once the pay run has been reversed, you can reprocess it based on the amount shown on the bank transaction.

       

      Best regards,

      Doreen

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        11 months ago

        Hi, NTHeli

         

        We hope you're doing great today. We would like to follow up on your concern regarding reversing the pay run. Are you still having issues reversing the pay run? Were you able to match the payroll transaction to the bank feed transaction? Please don't hesitate to contact us if this requires further assistance.

         

        Best regards,

        Doreen

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      11 months ago

      Hi, NTHeli

       

      We hope everything is great. We will now be closing this case as we were not able to receive any updates. Please feel free to create a post again if you encounter any issues. We are here to assist you.

       

      Best regards,

      Doreen

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