I need to reconcile my credit card to the 2/9/26. When I try and choose dates in the field below (that is red above) it will not let me select the dates I am reconciling 4/8-2/9/26 (as my last reconciliation was till the 3/8/26. What is going on? And how do I fix it. I have tried pressing rest and logging out and logging back in but it doesnt work and I do not want to spend hours on the phone to go round in circles with their overseas call centre!
Hi MaryHa,
Thanks for the screenshot; we can see the error message exactly. The dates have been entered in reverse. 09/09/2026 is currently selected as the start date, while 02/09/2026 is the end date.
Please change them so the start date is 02/09/2026 and the end date is 09/09/2026, then try reconciling again. The end date needs to be the same as or later than the start date.
Regards,
Genreve
I did not eneter these dates - the system just keeps putting them in and will not let me change them when I enter my reconciliation date of the 2/9/26.
I have tried resetting the dates, enetering them manually they keep defaulting to this - please advise.
Hi MaryHa,
I understand you’re entering 2 September 2026 as the reconciliation date, but the dates keep reverting to ones you didn’t enter. I’m sorry you’re having trouble with this.
As the dates are still defaulting after you’ve tried resetting and entering them manually, reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can further check what’s happening with the reconciliation for your credit-card account.
Regards,
Sai
Hi yes I have tried these options and have now given up. I am on call with MYOB
