Hi Doreen,
Just going through the process of your advice and noticed that this is exactly what I did yesterday with the MYOB support. All the Bank Reconciliations back to Dec 2024 was unreconciled, each transaction checked and ticked, and re-reconciled again.
But when we got the 30 Sept 2025 Reconciliation, there is a hidden transaction of $33.98 showing up as an unbalance.
We done searches for this transaction - cant find it.
Now I still have an unbalanced reconciliation statement, so I will have to create a credit for that amount in order to balance.
Any other ideas, please let me know because creating a credit does not solve the problem.
I do believe that the system should have the facilities to find something like this, but I am left on my own with this one.
I been using MYOB since it came out in year 2000 and never seen a problem like this before. I had the full version of Premier 19 before I started using the Business Pro online version in Dec 2024.
Yesterday, MYOB Support had advised me that they cannot solve this problem and that's as far as they can go. So, they put me on to this MYOB Community.
iF THERE IS ANYBODY OUT THERE THAT CAN HELP, I LOOK FORWARD TO YOUR ASSITANCE.
Regards,
Craig
