Forum Discussion

Danielhouston's avatar
Danielhouston
2 months ago
Solved

customer payments

ive noticed that some customers are making payments on invoices and those payments are not landing in my linked bank account. mostly the ones useing the pay by option. they have produced the payment...
undeposited funds
  • Shella_A's avatar
    Shella_A
    2 months ago

    Hi Danielhouston,

     

    To access the undeposited funds account in MYOB, follow these steps:

    • Go to the "Banking" menu.
    • Select "Prepare Bank Deposit."
    • Here, you will see the undeposited funds listed, and you can manage them accordingly.

     

    To configure auto-allocate:

    • Go to the "Bank Feeds" section.
    • Click on "Manage Rules."
    • Set up or edit rules to automatically allocate transactions based on your preferences.

     

    You may also check this help article about undeposited funds and matching bank transactions for more details.

     

     

    Cheers,

    Shella

Earl_HD's avatar
Earl_HD
MYOB Moderator
2 months ago

Hi Danielhouston,

It's possible that the payments are not correctly matched due to the auto-allocate payment option not being configured properly. Additionally, the payments made through the "Pay By" option might be recorded in the undeposited funds account. If this happens, you'll need to transfer these funds to the correct bank account.

If the issue persists after checking these steps, it would be best to contact our support team. You can reach them on Live Chat via our virtual assistant at MYOB or by submitting a support case via MYOB Account.

Regards,
Earl

  • Danielhouston's avatar
    Danielhouston
    2 months ago

    Oh ok. How do i access the undeposited funds account? Also configure the auto allocate? 

    Thankyou dan. 

    • Shella_A's avatar
      Shella_A
      MYOB Moderator
      2 months ago

      Hi Danielhouston,

       

      To access the undeposited funds account in MYOB, follow these steps:

      • Go to the "Banking" menu.
      • Select "Prepare Bank Deposit."
      • Here, you will see the undeposited funds listed, and you can manage them accordingly.

       

      To configure auto-allocate:

      • Go to the "Bank Feeds" section.
      • Click on "Manage Rules."
      • Set up or edit rules to automatically allocate transactions based on your preferences.

       

      You may also check this help article about undeposited funds and matching bank transactions for more details.

       

       

      Cheers,

      Shella

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