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JC001's avatar
JC001
Contributing User
2 years ago

Dashboard showing unallocated transactions which are not there

Hi All,

 

My problem is on the dashboard bank accounts are showing 110 unallocated transactions as shown below 

 

image.png

 

Once I click on it, it is showing the unallocated transactions with an error which says "Billing is inactive. Please re-activate or cancel bank feed". Example below

 

IMG_3964.JPG

 

If I change the bank account from all to the Directors CC, there is nothing there.

 

image.png

 

I have had a few on line chats with MYOB where they have said it has been escalated.

I have not received any corospondance from MYOB and this has been going on since we migrated from Xero to MYOB In November 2022.

 

Can someone please help?

 

Thanks.

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  • JC001's avatar
    JC001
    Contributing User
    2 years ago

    Has anyone had this same issue?

     

    Can someone from MYOB please respond as this is an ongoing issue?

     

    Thank you.

    • Melisa_D's avatar
      Melisa_D
      Former Staff
      2 years ago

      Hi JC001, 

       

      Thanks for your post. I'm happy to check this for you, can you please send me a private message with the below details:

      • Serial number 
      • Your full name and email address 
      • Last 4 digits of the bank feed bank account you're having issues with