Our direct debit payments (to MYOB) have been declined for the last 2 months. Nothing from our end had changed. I have reentered our account details multiple times, tried different accounts, and called twice. Each time i was told the issue was resolved but still no payment method is accepted. Each time we are charged an $11 dishonour fee. We are now almost 3 months in arrears and unable to pay our subscription fees. This is ridiculous.
Hi BLPSPC,
Thanks for posting, that doesn’t sound right at all.
I recommend jumping into My Account and check Payment Profiles to make sure the bank details on file are correct, then check Invoices for anything overdue? We’ve seen cases like this where the saved bank details were slightly off even though nothing had changed on the customer’s side.
If it’s still declining after that, the best next step is to create a ticket through My Account so the Billing team can take a closer look at the payment profile and arrears.
Regards,
Genreve
