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Fifitz68's avatar
Fifitz68
Experienced User
3 hours ago

EFT Charges that are no longer being passed onto the Customer.

Hi,

The EFT charges that used to be passed onto the customer are now coming through as bank charges with GST, I need them to come through as a merchant fee not a bank charge.

How do I change this?

 

Also I have been able to manually change some of the transactions to our merchant fee expense, but for some reason the ones from 1st to 3rd October will not let me change and it tells me that I cannot alter a prior years transaction. The dates are in October 2026 so not sure why my system thinks they are from a prior year.

Is anyone else experienced this?

1 Reply

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    1 hour ago

    Hi Fifitz68,

    From 1 October 2026, MYOB removed payer surcharging for Australian Online Payments and Tap to Pay. Customers now pay the invoice amount only, while the payment-processing fee is paid by the business. This is why the fee may now appear as a separate bank transaction or be deducted from the settlement.
     

    If the fee appears as a separate withdrawal in the bank feed, allocate it to your Merchant Fees expense category and use the GST code shown on the MYOB/provider tax invoice or settlement report. If the fee has been deducted from the settlement, record the full customer payment first, then go to Banking > Prepare bank deposit, add the fee under Fees and cash back, select the Merchant Fees expense category, record the deposit, and match the net deposit to the bank feed.

    Please see these this help pages for detailed information: Changes to payment surcharging in Australia from 1 October 2026 and Merchant fees.
     

    Regards,
    Earl
     

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