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Hi Jacqui4,
Thank you for your post.
Please check the linked account for electronic payments. Go to Accounting >> Managed linked accounts >> Payroll tab, and make sure the bank account for electronic payments is the correct bank account.
And got to Banking >> Find transactions >> Source journal >> payroll >> locate the pay run transaction for that employee. Or you can go directly to Banking >> Prepare Electronic Payments and enter the payment type, the date range, and the correct account for electronic payments.
Feel free to create a new post if you need further help.
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Cheers,
Princess
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