Solved
Error during ANZ Batch Export of Payments – Hash Key Calculation
I am attempting to perform a batch export of payments for ANZ, but I am consistently receiving the following error message: “An error occurred while trying to calculate hash key ",str=client_bank...
Hey Travis_A,
There aren’t any known issues with batch exports for client bank account data, and that message about calculating the hash key for client_bank_account usually points to an incorrect or invalid bank account in the batch. You can check each card file in the payment run and make sure all bank account numbers are complete and entered correctly. If everything checks out and the error still shows up, you can reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account. This way, they can take a closer look and help get the export running smoothly.
Cheers,
Doreen
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