Forum Discussion

Fabrication's avatar
Fabrication
Experienced Cover User
2 years ago

Error message when matching payment to bills

When matching bills to payments, 1 payment (for 15 invoices) mat ches but will not save. It gives this message: A rounding issue has occurred on a line where the amount has been manually adjusted. P...
  • Genreve_S's avatar
    Genreve_S
    11 months ago

    Hi Fabrication, 

     

    Thanks for your response and the update. 

     

    We appreciate this as this can help other users. I would suggest marking your most recent reply as an "Accepted Solution". This would help make your solution more visible to other users who might have a similar issue. 

     

    Feel free to post again in the forum if you require any other assistance. 

     

    Thanks,
    Genreve

     

MKSV06's avatar
MKSV06
12 months ago

Did you end up finding out what the issue was? im having the same problem, so over spending hours each week with new MYOB issues!!

  • Shella_A's avatar
    Shella_A
    MYOB Staff
    12 months ago

    Hi MKSV06, 

     

    Thank you for your post. I'd like to extend you a warm welcome to the Community Forum. I hope you find it a valuable resource.

     

    We're sorry to hear that you're getting an error matching your payment to bills. We appreciate your patience with this matter. We do have an online script to run to fix the issue, may you please confirm the last four digits of your Serial Number and your Company File ID?

     

    We will be waiting for your response.

     

     

    Cheers,

    Shella

    • Shella_A's avatar
      Shella_A
      MYOB Staff
      12 months ago

      Hi MKSV06,

       

      Hope this message finds you well. We would like to follow up on your concern. Kindly let us know if you still need further assistance. Don't hesitate to reach out to us. We are delighted to assist you.
       

       

      Cheers,

      Shella

      • Shella_A's avatar
        Shella_A
        MYOB Staff
        12 months ago

        Hi MKSV06, 

         

        Hope this message finds you well. Please be informed that we are now closing this case, as we were not able to receive updates. Feel free to start a new post in the future if you encounter any further issues. We're always delighted to assist you.

         

         

        Cheers,

        Shella

    • Fabrication's avatar
      Fabrication
      Experienced Cover User
      12 months ago

      This issue is pretty old now and I am now longer certain what it was! I think it was probably that when I matched a  payment that had multiple bills, it said it did not balance. If that was it, I worked around it by deleting the bills and then reentering them again, then rematching them to the payment - obviously time consuming, so a better fix would be good.

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        12 months ago

        Hi Fabrication, 

         

        Thanks for the response and the feedback. 


        I'm sorry to hear about your issue with matching payments. May I get screenshots of this issue for us to investigate this further? 

         

        We look forward to your response. 

         

        Thanks,
        Genreve

    • seqtt's avatar
      seqtt
      Trusted Cover User
      5 months ago

      Hi Shella,

      I'm helping my brother with his EOFY bookwork and encountered the same issue.

      Can you help please?

      The last 4 digits of the SN are 2045 and Client ID *******

       

      Thanks,

      Amanda

      • Shella_A's avatar
        Shella_A
        MYOB Staff
        5 months ago

        Hi seqtt

         

        Thanks for proactively providing the helpful details. I get that you're assisting your brother with his EOFY bookwork, and you have encountered a similar issue. This error message occurs when the decimals move out past two places. For example, if an amount is $100.1234 instead of $100.12, the system may round incorrectly, triggering the error. To fix this, 

         

        1. Open Purchases.
        2. Create a supplier payment.
        3. Enter in the supplier's name from the bill.
        4. Enter the payment date.
        5. Tick off the invoices the payment is applied to.
        6. Save the supplier's payment.
        7. Open the bank transaction screen.
        8. Match the bank transaction to the 'Payments' for that transaction.
        9. Save.

         

        Keep me posted on how it goes on your end.

         

         

        Kind regards,

        Shella

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