General Journal causing reconciling issues

Hi ASBPCoordinator, 

Thanks for posting and welcome to the Community Forum. 

I'm sorry to hear about your issue reconciling your account. I understand it's daunting learning a new program. In my understanding, if the amount of the out-of-balance was the same amount as a general journal, it's likely that there is a duplicate transaction that is causing this. I would suggest cross-referencing your bank transactions (from the bank statement provided by the bank) to the transactions inside the Reconcile Accounts window for the same period (last reconciled date - statement date). This will result in you finding which transaction is causing the out-of-balance. After that, we could decide on which transaction to remove. 

Let us know if you require any further assistance. We're happy to help. 

Thanks,

Genreve