HI Shella,
Thank you for your Reply. However, I have checked that there isnt any Unallocated transactions going back from 2018 to 2023 and everything has been allocated, so this isn't the problem. I can only ascertain that maybe when the Accounts were rolled over the balance has got caught up in that incorrectly somehow. Is there anyway that MYOB Help Desk behind the scenes can fix the Bank Reconciliation screen manually ?
thank you,
Hi Katie28,
Thanks for the response,
My apologies for the late reply. We recommend checking the General Ledger report from the conversion date month and year until 01/01/9999. This process will show us if there is a transaction for that chart of accounts. You may also check the opening balance of the account as well.
If you still find a discrepancy, let me know, or please provide a screenshot hiding important details. If there's none, then it means that your general ledger report is all good.
Kind regards,
Shella
