Forum Discussion

CLM20's avatar
CLM20
Contributing User
9 months ago

Help with reconciling simple bank account

Hi hope someone can point me in the right direction.   I'm using Account Lite and cant get one of my bank statements to reconcile. They are fairly simple as I don't have many transactions on any of...
Doreen_P's avatar
Doreen_P
MYOB Moderator
9 months ago

Hi CLM20,

 

Since you're still having issues with the payment not appearing on the bank statement, it best to reach out to our amazing team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount. 

 

Cheers,

Doreen

CLM20's avatar
CLM20
Contributing User
9 months ago

Thanks Doreen, what sort of support do they offer?

 

C

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    9 months ago

    Hi CLM20,

     

    These other supports aim to provide quick access to help and addressing a variety of concerns related to MYOB products. You can check this community forum post to see how it works.

     

     

    Cheers,

    Shella

    • CLM20's avatar
      CLM20
      Contributing User
      9 months ago

      Thanks - is it possible to restore my myob lite file to a previous point that myob has saved it to?

      C

      • Shella_A's avatar
        Shella_A
        MYOB Moderator
        9 months ago

        Hi CLM20,

         

        When you restore a company file online in your MYOB Business Lite, your online working company file is replaced by the backup file. Any changes you’ve made to the online company file since the backup file was created will be overwritten. See this link about restoring you company file for more information.

         

         

        Regards,

        Shella

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