hi there, new to all this
Hi All
I issued an invoice that included an electronic payment option. the client paid but the $$ has not made it to the account..any ideas??
Forum Discussion
1 Reply
Hey RuqiConsutling,
When a customer pays an invoice using the electronic payment option, it’s totally fair to expect the money to show up in your bank pretty quickly. From what you’ve shared, this sounds like it’s linked to Online Invoice Payments. It’s still a good idea to double‑check whether your customer used that button or instead paid you through their own internet banking using your BSB and account number. If it did go through Online Invoice Payments, the deposit won’t land straight away. Depending on when they paid and your bank’s processing cut‑off time, it usually takes about 1–2 business days for the payment to appear in your bank account. If it turns out they didn’t pay via OIP, it’s worth getting in touch with our team to check the payment method you've included on the invoice. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.
Cheers,
Doreen
