Hi when I try and do step 2 from above (step 3 works fine) I press save after adding the adjustment so my out of balance becomes zero and then I go out and the transaction is still there unmatched and unsaved.
What am I doing wrong this is driving me crazy!
Hi MaryHa,
That’s a bit odd. Once you’ve matched everything up, including the second payment, it shouldn’t still be showing in your Bank transactions.
The best course of action is to contact our support team so they can review the payroll matching and reconciliation more closely.
Regards,
Genreve
