Forum Discussion

ZRSmj's avatar
ZRSmj
Contributing User
6 months ago

How do I post a private message ?

I have posted a community message last Friday, now I am not able to trace it to know the progress to solution.  My inbox and sent box is empty .   Need help to move on to enable me communicate .  ...
Earl_HD's avatar
Earl_HD
MYOB Moderator
6 months ago

Hi ZRSmj ,

Thanks for your post. I noticed you're having an issue with your bank feed credit card that was previously linked but then got canceled. To fix this, we'll need to collect some additional information on the backend to see if the credit card is linked to another bank feed.

I recommend trying our virtual assistant, MOCA. It's designed to dive deeper into issues like this. Give it a go! You can chat with MOCA at myob.com/support for any questions or assistance. If MOCA can't help, don't worry—our live chat team is ready to step in and assist you further.

Regards.
Earl

  • ZRSmj's avatar
    ZRSmj
    Contributing User
    6 months ago

    Many thanks Earl, will try that options today.

     

    Regards

    Michael

    • ZRSmj's avatar
      ZRSmj
      Contributing User
      6 months ago

      Hi Earl,

      MOCA session could not resolve, I have now got a   MYOB support request #01847343, and am hoping this to be resolved yesterday, looks like I need to follow up for the resolution. Or can you help ?

       

      Cheers

      Michael

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        6 months ago

        Hi ZRSmj ,

        Thank you for providing the information. I have forwarded the case to the relevant team, and they will update you via email. In the meantime, if you have any further queries, feel free to post them again. We're happy to help!

        Regards,
        Earl

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