Please help. Trying to reconcile accounts and figures seem right BUT for some reason the Calculated closing balance is incorrect.
There are 2 entries that makes it out of balance and they both are employee super payments. One of them the date on bank feed (01/08/2023) is the day after what is recorded in MYOB (30/07/2023). The other seems to be recorded correctly but for some reason is not included in the Calculated closing balance. How to fix this?
Hi Richard1052,
Thank you for your post and welcome to the Community Forum.
Making changes to previously reconciled transaction can cause those transactions to become uncreconciled. This means that you need to undo the previous reconciliation and then re-reconcile to include that transaction. The closing balance needs to be the closing balance from your bank statement,
This Help Article has detailed information Resolving out of balance bank reconciliation.
Let me know how you go with this.
If my response has answered your enquiry, please click “Accept as Solution” to assist other users find this information.
Kind Regards,
Cel
Hi Celia,
Thanks for replying.
Unfortunately the issue is still there after undoing all reconciles and none left to undo. I have an entry that dates payment for employee super on 30/7/23 but the bank feed shows 1/8/23. I tried linking the 2 to show that it is related but it still doesn't seem to recognise it.
Is there a way to force it to reconcile?
I have found the reason for the problem.
When reconciling, there is an extra entry of EFT payments for employee super that has already been matched in the 'Cash Payments' journal. I'm not sure why has happened on 2 occasions when I have not done anything different to other times when I did the pay run. Is it safe for me to delete these entries so it can be reconciled?
