Forum Discussion

Acillea's avatar
4 months ago

Macquarie Bank Feed

This problem of Macquarie Bank Feeds needs to be addressed.

I'm currently 28 days since a feed this time. I need an answer or I will have to go elsewhere.

 

9 Replies

  • I agree and I am feeling that we will also cancel the subscription. the response from MYOB has been less than helpful.  It is far too long to be 'working on it as a priority'. And the only phone number you can find is their sales team. 

     

    It is not even listed on the status page that they want everyone to go check each time. 

     

    It is beyond frustrating and causing me delays in reporting

    • Jin_90's avatar
      Jin_90
      Contributing User

      Agree - I requested a bank feed application since early Jan and it's still not approved. What's going on with MYOB / Macquarie???

  • Miket's avatar
    Miket
    Contributing Partner

    We are having the same problem with Macquarie feeds and MYOB. No updates now for over 2 weeks. Many annoyed clients. Any comment or updates MYOB? Very frustrating.........

    • Nc5's avatar
      Nc5
      Contributing User

      Totally agree. It's beyond unacceptable. Absolutely hopeless customer service from both parties.

  • Shella_A's avatar
    Shella_A
    MYOB Moderator

    Hi all,

     

    Thanks for reaching out.

     

    My sincere apologies for the delay in response. I cannot imagine how frustrating it is to deal with the Macquarie Bank Feeds delay issue. The data team and the bank are currently working on resolving this issue. Once the data is available, the bank transactions will be delivered to your client file.

     

    We regret to inform you that we can't provide a specific timeline for when this issue will be resolved. I recommend keeping an eye on your bank feeds. Rest assured, we will keep you all updated. I apologize for the inconvenience this has caused and appreciate your patience while this issue is being addressed.

     

     

    Kind regards,

    Shella

  • Kat_Beeton's avatar
    Kat_Beeton
    Experienced Cover User

    I haven't had a Macquarie feed since 3/3/24, anyone else?

    Hope this isn't an issue again.

    • Miket's avatar
      Miket
      Contributing Partner

      Mine has updated since 29 February

      • Hannah_V's avatar
        Hannah_V
        MYOB Moderator

        Hello everyone. Thanks you for your post. I've looked into it, and the Macquarie Bank Feed problem was resolved as of February 16th. You can also stay updated on any further developments at status.myob.com. If anyone is still encountering errors, please don't hesitate to inform us.

         

        Best regards,

        Hannah