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CRT1's avatar
CRT1
27 days ago
Solved

Manual input of Card statement

I have started using a credit card to pay for expenses  for my business However it is a citiy bank card which MYOB doesn't recognise how do i manually input my transactions? Also how do i input...
creditcard
expenses
  • Genreve_S's avatar
    Genreve_S
    24 days ago

    Hi CRT1, 

     

    If the credit card is not recognized by your file, you may need to check if the credit card category is set correctly. Generally, credit card accounts are set to be a liability account in the file. You can read more about this here. If you are still having issues with the credit card after following these steps, I recommend reaching out to the support team via the MyAccount window or live chat through MOCA. 

     

    Thanks,
    Genreve

     

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
27 days ago

Hi CRT1,

 

If Citibank isn't supported for bank feeds, you can still manually import your credit card transactions. Here's an article that explains how to manually import credit card statements step by step: Import bank and credit card statements.

 

 

Regards,

Sai 

CRT1's avatar
CRT1
26 days ago

The issue is the card is not recognised by MYOB

 

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    24 days ago

    Hi CRT1, 

     

    If the credit card is not recognized by your file, you may need to check if the credit card category is set correctly. Generally, credit card accounts are set to be a liability account in the file. You can read more about this here. If you are still having issues with the credit card after following these steps, I recommend reaching out to the support team via the MyAccount window or live chat through MOCA. 

     

    Thanks,
    Genreve

     

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