Matching partial payments to one payrun

Hi Karen B25 - I am having the exact same issue and on phone to MYOB now. They have initially advised you can not have a negative adjustment however I have been doing it this way in the past also. 

Advice is MYOB have changed the ability to use this function and do not allow negative adjustments anymore. Very frustrating!

Advice was to reverse the pay run and prepare 2 separate pay runs per the payments made in the bank feed.

MYOB - please review this further as the ability to use the negative adjustment ( coded to payroll clearing account) and then simply applying the 2nd payment against the payroll clearing account negated the debit & credit. Problem solved very easily without the need to reverse and redo pay runs which is messy, timely & not cost efficient.

Having an issue with the adjustments section as well. I was able to allocate the difference between the payments made to a separate account using the adjustments section but now get an error when using this feature with the following error "Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 5f4e93d5-ecb5-4379-8d16-17979f84d705."

Will go with the journal entry option as you have provided in the workarounds, but hoping this can be fixed for future transactions.

Hi KarenB25,

Yes, you can use the Add adjustment feature to manually match those payments to the payroll transaction, especially for tiny amounts. Matching multiple payments into one payroll entry can be a headache to deal with, to be honest. We usually suggest creating a journal entry or reversing and reprocessing the payroll, so your bank feeds line up with the payroll transaction, but that can feel a bit heavy. To help you match bank feeds, I've pulled up a few forum threads where folks shared workarounds that worked for them: 

• How do partial pay EFT payments get matched to a single pay run
• Matching multiple payroll payments to one pay run
• How do I allocate two bank payments to one payroll entry

Cheers,

Princess

Hi Princess,

The adjustment feature is definitely not working for me anymore.  I’ve tried clearing the cache but still no success.

The owner really doesn’t want to do 2 patrons so I feel the inability to use adjustments anymore is quite disappointing.

Regards,

Karen

Hey KarenB25,

Adjustments stopping on your side after the usual browser clean up is not ideal, and the owner doesn’t want to run two patrons so doubling up isn’t really an option. Best move is to reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account. This way, they can check why Add adjustment isn't working.

Cheers,

Doreen