Trying to match a bank feed transaction to a payroll transaction. Paid in two separate amounts so I'm "matching" the full amount and adding an adjusting entry to a clearing account, but I'm getting the following error message.
I have done this same thing before with no issues. Is this a new problem due to updates, or something else?
Hey Essentials,
Good pick-up on the split pays; to get this reconciled without grief. There haven't been any news that the "Something went wrong" message is about the new update. Skip matching and allocate each wage withdrawal instead, either straight to your wages expense or via a Payroll Clearing account so it nets off cleanly. You can check this link for more info. If that “Something went wrong” message pops up again, make sure to reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account. They can check what seems to be happening and get you moving.
Cheers,
Doreen
That's the same as allocating a bill payment straight to Trade Creditors without matching it to the supplier invoice.
Your bank might reconcile, but it doesn't fix the underlying problem and just leaves unmatched payroll transactions floating around forever.
When this happened in the past, you matched the transaction; put an adjustment to a clearing account and then allocated the second payment against the clearing account. That's what I'm trying to do, and it now throws up the error. Why does this not work anymore?
Hi essentials,
You're right, it’ll leave the unmatched transaction. I’m not sure why you’re getting an error when using Add adjustment on the match transaction screen. It’s odd because it should work normally. Try clearing your browser cache first, that usually fixes weird issues. If the error keeps popping up, you can either follow the payroll clearing steps in this forum post or reverse the pay and process it as two separate pay runs.
Cheers,
Princess
