Forum Discussion

Alphapack's avatar
Alphapack
Cover User
5 months ago

Missing bank transactions

I am missing a whole day of transaction from the bank link from September.  September 27th is completely missed, how do I get these transactions imported? Thanks  
JohnY's avatar
JohnY

Thanks Shella but no joy. I seem unable to contact support as you suggest. I go to My Account, More, Support, Contact support and nothing happens other than the chat bot I've already tried. Help please.

taupocanvas's avatar
taupocanvas
3 months ago

This was my reply from the support team, everything is sorted now,

Hi ,

Thanks for your support request #01934073.

We have now sent the missing data dated on 28th of August 2024 to your file. 
 
 
We'll close this request, but if this solution doesn't work or it's not what you're looking for, reply to this email to let us know. We'll be happy to try again.

Thank you,

The MYOB Team

  • JohnY's avatar
    JohnY
    3 months ago

    My problem has now been sorted too although I did not receive an email update advising that my support request had been actioned. All good - finally!

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