I am trying to match a bank transaction to a pay however when I look for the it doesn't appear for me to match it - can someone please help. It appears that that particular pay has already been matched but it hasn't.
Hi genar,
I can see why it would be confusing not to find the pay as a possible match for your bank transactions.
The most likely cause is that if you included the pay in a previous reconciliation or ticked it in Banking > Reconcile accounts, it won’t appear as a possible match. I recommend checking the pay there. If it was ticked by mistake, untick it, then try matching it again.
If the transaction still doesn't appear after checking the reconcile accounts window, I recommend reaching out to our support team so they can investigate further.
Regards,
Genreve
