MYOB Payroll not auto matching in bank feed
Client uses MYOB payroll and prepares electronic payments to pay through bank. The payroll transaction have always auto matched to the bank feed. Bank transactions have stopped auto matching from 1 ...
Forum Discussion
I think I was unclear in my original post. The payruns have ALWAYS been set to electronic and have ALWAYS auto matched the bank account. I can't ask my client to reverse and redo 9 payruns beacuse something in the back ground of MYOB has changed. The only difference is since the upgrade performed my MYOB payruns aren't auto matching. Sounds like there is no solution - I will sort something to make it work
Hi annon,
Appreciate your patience. To understand why the bank feeds aren't auto-matching with payroll transactions, we can examine a few things:
- Look for any duplicate bank rules that could conflict with the auto-matching.
- Verify if the date of the "Prepare electronic payment" transactions matches with the bank feed.
- Confirm if the electronic payments have been reconciled or marked checked in the reconcile accounts window. (transactions need to be unmarked in the reconcile accounts window to appear as a match for the bank transactions window)
These are the common reasons for the bank feed not auto-matching. If these aren't the cause, you can seek assistance from MOCA, our virtual assistant, on myob.com/support or myaccount.myob.com. If MOCA can't resolve your issue, you'll be automatically redirected to our live chat team.
Remember, you can always start a new thread if you need further help.
If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.
Thanks,
Genreve
