hi
has anyone experienced issues with nab credit card bank feeds where the bank balance never agrees and the dates being imported are all over the place sometimes a week out. i have a client who has a nab credit card where there is a main account and 2 cards attached to it and they can never get the bank balance to agree. when it was in accountright it was fine since moving over to myob business lite its been causing issues. need advise re this ? thanks
Hi Dom1982,
That's odd, if it works on MYOB Business it should have worked on Accountright too.
If this NAB credit card has one main account with two extra cards linked to it, the first thing I’d check is whether more than one bank feed has been connected for the same account. That can cause the balance in MYOB not to line up properly.
A couple of things worth checking:
Since you’ve mentioned this was fine in AccountRight and only started after moving to MYOB Business Lite, it would also be worth having our support team check the bank feed setup on the file from our side.
If you’ve already checked the transaction list and it still doesn’t look right, please reach out to our live chat team through MOCA, our virtual assistant or submit a case via My Account so they can review the feed records in more detail.
Regards,
Genreve
