Online payment reference numbers are confusing
Hi there,
When I receive an online payment from a Customer I can't find anywhere in the reference number which customer it matches up to.
For example,
I invoice someone $250, and pass the surcharge onto them.
A few days later when they pay the invoice I get an email from MYOBwith the break down of their payment which includes the surcharge etc
| Invoice number: | IV00000002492 |
| Payment date: | 07/02/2024, 07:30 (UTC+0000) |
| Surcharge: | $6.75 |
| Surcharge GST: | $1.01 |
| Total amount paid: | $257.76 |
| Reference number: | 2b4cb439-2bda-4f83-8097-ad1bad96bcd5 |
| Payment type: | visa |
I receive the online payment from them but the amount received in my account is $250.76, and the details show as below. Note there is no name on the bank details, just a reference number that doesn't match anything I can find in their records.
Description: Ref: ST-U6Y6G1F0H6F7 TRF CG1OHGVX ST-U6Y6G1F0H6F7 Their Account: ST-U6Y6G1F0H6F7 02-0536-0186536-01 Amount: $250.76
Statement details Particulars Code Reference
| On your statement | 6F7 | TRF CG1OHGVX | ST-U6Y6G1F0H | |
| On their statement | - | - | - |
Where in the bank statement details does it show this matches to the client who paid the original invoice? And why is there an additional $0.76 in what I receive?
I know this payment is automatically applied the the clients invoice, but I am also running a seperate spreadsheet to track the payments, and I'd like to be able to match the payments to that one.
If someone could explain why there's no obvious link that would be very helpful. This has been an ongoing source of headache for me since I started using the Online Payments method.
Thanks in advance
