Online payment reference numbers are confusing

Hi foottraffic,

Thanks for your post, and welcome to the Community Forum. I hope you find plenty of helpful information.

My apologies for the late response. I understand your concern about matching the reference numbers on your bank statement with the original client invoice and the confusion about the additional $0.76. I appreciate your patience with this. The reference number you see on your bank statement is generated by the online payment system, and it may not directly match any client details or invoice numbers. This is a unique identifier for the transaction itself.

As for the additional $0.76, it appears to be a surcharge that was passed onto the customer. MYOB's online payment system allows for a surcharge to be applied to the invoice, which the customer pays. This is likely the $6.75 surcharge you mentioned, and the $0.76 could be a part of this surcharge that was not initially calculated in the invoice total.

If you want to match the payments to your separate spreadsheet, you might want to consider using the invoice number as a reference, as this should be included in the payment details you receive from MYOB. If your customer payments aren't automatically matching invoice payments in MYOB Business, you may need to turn auto-matching on. Go to Banking > Bank Rules and select the option Automatically match bank transactions to MYOB bills and invoices.

For a more detailed explanation of how reference numbers are generated or how surcharges are applied, you may want to refer to this help article, Online Invoice Payment, and learn more about how matching works.

If you have any more questions or need further clarification, feel free to ask.

Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this.

Kind regards,

Shella