Is the Super Payment refernce number supposed to autoupdate? ie each new super payment automatically gets assigned the next number.
Ours is defaulting to PS000003 and has never changed. To date we have been manually updating it to the next sequential number but sometimes that step doesn't happen which means we have duplicate reference numbers for payements.
Hi NeilRa,
The super payment reference should auto-update, so it sticking on the same PS number isn’t how it’s meant to behave. This issue with the super reference not updating is already on our devs’ radar, but there haven’t been any updates yet. It’s best to reach out to our team so they can add your account to the affected list and make sure you get an update once it’s sorted. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.
Cheers,
Doreen
