Hi NeilRa,
The super payment reference should auto-update, so it sticking on the same PS number isn’t how it’s meant to behave. This issue with the super reference not updating is already on our devs’ radar, but there haven’t been any updates yet. It’s best to reach out to our team so they can add your account to the affected list and make sure you get an update once it’s sorted. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.
Cheers,
Doreen
Has there been an update on this please? As per my comment above this is happening for me too and I am stuck on Number 1 - its far from ideal to have manually do this along with everything else in this new process.
Hi Edwina,
Thanks for following up. I understand it’s cumbersome having to manually change the reference number, especially when it should be updating automatically.
If you’re seeing the same behaviour on your file, this will need the team to check the stored data on the affected list and update it where needed. Please reach out to our team via Live Chat through MOCA, our virtual assistant or submit a support case through My Account so they can look into your file directly.
Regards,
Genreve
Hi Genreve_S
I find this pretty frustrating; I raised a ticket in My Account last Friday and have not heard a thing. I've just run payroll again for the week and have had to manually change the reference.
How and why is this occurring? How many days does it take to get support on this issue?
