Hi Edwina,
Thanks for following up. I understand it’s cumbersome having to manually change the reference number, especially when it should be updating automatically.
If you’re seeing the same behaviour on your file, this will need the team to check the stored data on the affected list and update it where needed. Please reach out to our team via Live Chat through MOCA, our virtual assistant or submit a support case through My Account so they can look into your file directly.
Regards,
Genreve
I did this a month ago and no response from MYOB yet. Just a phone call asking why I'm not accepting online payments.
this is a basic expectation of software not a special task - how do I escalate this successfully?
Hi Edwina,
I'd understand it’s not ideal having to manually update those references each time you process super payments, but at the moment that’s the only option available.
This has already been raised with our developers, and they’re aware of the feedback coming through. We don’t have a definite timeframe to share just yet, but we’ll pass on more information as soon as we have it.
Cheers,
Princess
