Hi Genreve_S
I find this pretty frustrating; I raised a ticket in My Account last Friday and have not heard a thing. I've just run payroll again for the week and have had to manually change the reference.
How and why is this occurring? How many days does it take to get support on this issue?
Hi Edwina,
I understand how frustrating this is, especially when you’ve already raised a case and are still having to manually change the reference number each pay run.
I’m also sorry you have not yet received an update. We are currently experiencing a high volume of support requests, which is contributing to longer response times.
If the reference number keeps defaulting to the same value, it usually means the team needs to review the stored data behind the affected list in the file.
As a case is already lodged, it will be picked up and worked on by the team handling these requests.
Regards,
Genreve
