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andanotherthing's avatar
andanotherthing
Experienced User
3 months ago
Solved

PAYBY does not match any invoices

Good morning,   I have had an amount deposited into my account by  PAYBY MYOB. It does not match any specific invoice total. How do I find out who paid this amount as it has not cleared in 6 days...
  • Komal_S's avatar
    Komal_S
    4 years ago

    Hi jenix 


    Are you getting any error message while processing super payment for these employees or the employees with the amended fund details are not appearing on the Pay super screen at all?  If it's the latter, please go to Lists>>Superannuation Funds, and ensure Pay super using AccountRight is ticked for the fund.

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
3 months ago

Hi andanotherthing,

 

Your issue about PAYBY not matching to any of your invoices seems similar to this post: MYOB Payby not matching invoices | MYOB Community. You might find some useful insights there that could help resolve your query.

 

If the issue persists, it's best to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount.

 

Regards,

Sai

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does not match any invoices","id":"message:888993","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:294828"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Bus-Banking"},"conversation":{"__ref":"Conversation:conversation:888993"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:888993"},"body@stripHtml({\"truncateLength\":200})":" Good morning,   I have had an amount deposited into my account by  PAYBY MYOB. It does not match any specific invoice total. How do I find out who paid this amount as it has not cleared in 6 days...","body@stringLength":"266","rawBody":"

Good morning,

 

I have had an amount deposited into my account by  PAYBY MYOB.

It does not match any specific invoice total.

How do I find out who paid this amount as it has not cleared in 6 days.

 

thank you

","kudosSumWeight":0,"postTime":"2025-02-18T11:15:47.904+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:888993_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":29},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Good morning,

 

I have had an amount deposited into my account by  PAYBY MYOB.

It does not match any specific invoice total.

How do I find out who paid this amount as it has not cleared in 6 days.

 

thank you

"},"Conversation:conversation:888993":{"__typename":"Conversation","id":"conversation:888993","solved":true,"topic":{"__ref":"ForumTopicMessage:message:888993"},"lastPostingActivityTime":"2025-02-18T15:39:52.996+11:00","lastPostTime":"2025-02-18T15:39:52.996+11:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:888993":{"__typename":"ModerationData","id":"moderation_data:888993","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:888993_1":{"__typename":"Revision","id":"revision:888993_1","lastEditTime":"2025-02-18T11:15:47.904+11:00"},"ForumReplyMessage:message:889033":{"__typename":"ForumReplyMessage","id":"message:889033","conversation":{"__ref":"Conversation:conversation:888993"},"author":{"__ref":"User:user:295370"},"revisionNum":1,"uid":889033,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Banking"},"subject":"Re: PAYBY does not match any invoices","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:889033"},"parent":{"__ref":"ForumTopicMessage:message:888993"},"body":"

Hi andanotherthing,

\n

 

\n

Your issue about PAYBY not matching to any of your invoices seems similar to this post: MYOB Payby not matching invoices | MYOB Community. You might find some useful insights there that could help resolve your query.

\n

 

\n

If the issue persists, it's best to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount.

\n

 

\n

Regards,

\n

Sai

","body@stringLength":"1163","rawBody":"

Hi ,

\n

 

\n

Your issue about PAYBY not matching to any of your invoices seems similar to this post: MYOB Payby not matching invoices | MYOB Community. You might find some useful insights there that could help resolve your query.

\n

 

\n

If the issue persists, it's best to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount.

\n

 

\n

Regards,

\n

Sai

","kudosSumWeight":1,"repliesCount":0,"postTime":"2025-02-18T15:37:19.527+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:889033_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":20},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1745426407849":{"__typename":"CachedAsset","id":"theme:customTheme1-1745426407849","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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