I do not think you understand. The pays are done through STP so automatically appear in MYOB under "Bank Reconcile". And The Bank Feed has a duplicate payroll same amount when you go to "Bank Reconcile". So you cannot Erase STP. MYOB should know how to fix this
Thank you for your response.
There's many possible reason why it would show duplicate transactions. It could be the pay run was recorder twice or when matching bank feeds transactions you selected the allocate transaction instead of match transaction. We need to figure out the cause of this duplicate transactions to investigate and help you resolve this. Kindly check the actual pay transaction by going to Find transactions >> Source journal : payroll >> expand the filter date and look for duplicate transactions. If there is a duplicate pay run transaction and was reported to the ATO you can reverse the pay.
If this doesn't work, we can take a look and investigate this for you. Could you please provide us a screenshot of your pay run transactions, bank feeds and the bank reconciliation window showing these duplicate transactions by sending me a Private message. So that we can take a look and investigate
Please feel free to post again I'm happy to assist.
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Cheers,
Princess
