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Jennielee's avatar
Jennielee
Experienced Cover User
3 months ago

Receive Money Reference Number not updating

When doing a Receive Money transaction, they top right reference number keeps going back to the same number and not updating to the next sequential number.

3 Replies

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  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    3 months ago

    Hi Jennielee,

    Thanks for your post. If the reference number doesn't update, it may need to be reset. To do this, manually type in the reference number. The software will remember it for the next sale. It might take a few manual entries, so if it doesn't update the first time, keep entering the reference number manually until it picks up the correct sequence.

    Feel free to post again, we're happy to help!

    Regards,
    Earl

    • Jennielee's avatar
      Jennielee
      Experienced Cover User
      3 months ago

      Hi, thanks for your quick reply. I have been entering the reference number manually but it hasn’t changed yet to pick up the right number. 

      • Shella_A's avatar
        Shella_A
        MYOB Moderator
        3 months ago

        Hi Jennielee,

         

        I appreciate your patience in waiting for the reference number to be changed after manually entering it in the system. The software is designed to learn from these manual entries. After you've manually entered the reference number a few times, it should start to recognize the correct sequence and automatically update it for you. This might not happen immediately after the first entry, so please continue to manually enter the reference number until the software picks up the correct sequence. Also, adding extra characters to the reference number helped. For example, if your reference number is 001, you could try entering 0010. 

         

        Let me know how you'd go on this and if you require further help.

         

         

        Kind regards,

        Shella