Hi GlenLost,
Thanks for explaining what happened and for sending the screenshot. It is a bit odd that nothing shows as unmatched, but something still appears when you go to reconcile. This can sometimes happen if a previously reconciled transaction was edited, if a date filter is hiding it, or if the screen just needs a refresh.
I’ve checked your case using your profile here, and I can see it’s in the queue. Our team is currently handling a higher volume of support requests, so it may take a little longer to get a response. If the future-dated reconciliation doesn’t help, contacting the team would be the next best step. You can reach them by phone or through MOCA, our virtual assistant, which can transfer you to our live chat team.
Cheers,
Princess
