Reconcile section down

Hi Sue_Emmerson,

Thanks for giving those steps a crack. We really appreciate you taking the time to try that out. Since you're still hitting that same error after following what our mod suggested, the next best move would be to jump onto our live chat support through our virtual assistant, MOCA, or submit a case via My Account. The team there can dig a bit deeper with you and get eyes on what's happening behind the scenes.

Regards,

Sai

Hi Doreen

Thanks for your suggestion, I have only just had a chance to go into the client's data file and attempt to fic, however I can still not get into the Bank Reconciliation and am still getting the same error message.

The computer has been turned on and off, the internet has been rebooted.

Any other suggestions.

Many thanks

Sue

Hi Sue_Emmerson,

Thanks for the screenshot! The "something went wrong" message can pop up when there are a lot of unreconciled bank transactions and the page is trying to load too much at once. You can work around it by opening the bank reconciliation screen with a specific date, so it only loads a smaller batch of transactions at a time. Here’s how:

• Log in to MYOB in your browser: https://app.myob.com/
• Once you’re logged in, paste this link into the address bar and press Enter:
  https://app.myob.com/#/au/9657b355-c75e-46c9-90fc-46b8222e8c06/bankReconciliation
• To jump to a specific bank balance date, use this version of the link and replace the XX with the month, day and year you want: https://app.myob.com/#/au/9657b355-c75e-46c9-90fc-46b8222e8c06/bankReconciliation?bankBalanceDate=XX%2FXX%2FXXXX
• For example, if you want a bank balance date of 31 March 2026, use:
  https://app.myob.com/#/au/9657b355-c75e-46c9-90fc-46b8222e8c06/bankReconciliation?bankBalanceDate=03%2F31%2F2026

Opening reconciliation this way means MYOB only has to load transactions around that date, instead of trying to load everything at once. Picking a date in a period with fewer transactions usually stops the error and makes it easier to work through your reconciliations.

Cheers,

Doreen

Hi

This is the error I am getting

Not sure where to go from here.

Hi MMAU,

An apology doesn’t really feel like enough, especially with how long you’ve been waiting, but I am truly sorry for the inconvenience this has caused. I want to help finally get this resolved for you, so I’ve sent you a private message to grab a few more details. Please check your inbox and we’ll continue from there.  

Cheers,

Princess

Still not working btw. Almost a month. Support ticket unanswered. 

Work around is to enter Banking Hub area and then click Categorise Transactions in order to reconcile accounts etc.