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Aquafresh's avatar
Aquafresh
Contributing User
2 days ago
Solved

Reconciling 2 bank payments

Hi,    recently struggling with staffing and under a bit of pressure I short paid a customer by $1000 but remitted the full amount to the supplier.  I made a balance bank transfer to the supplier ...
  • Aquafresh's avatar
    Aquafresh
    2 hours ago

    thanks for your assistance here, I ended up having to call Myob Support and they were able to provide a simple solution that I half got right.

     

    1. Issue was that I had made a "Pay Bills" Payment for multiple Invoices from one Supplier.

    2. In my banking portal I short paid them by $1000

     

    3. I discovered this later and made a further payment of $1000 to balance the remittance I had sent.

     

    Result: this left two transactions in my Bank Feeds Screen and one transaction in the Bank Reconcilliation

     

    Fix: 

    1. 1. Go into the Bank rec and tick the record 
    2. 2. Move to the Bank Feed and Right click on the two records and select Hide transaction. I now have a balance.

    Many thanks again for all the suggestions and help

     

Doreen_P's avatar
Doreen_P
MYOB Moderator
1 day ago

Hi Aquafresh,

 

With everything else on your plate, it’s easy for a split transfer to create a bookkeeping tangle. In this case, AccountRight has one supplier payment for the full amount, while Bank feeds is showing two withdrawals, so it can’t quite join the dots between them. If the full supplier payment recorded in AccountRight is correct, the cleanest option is to hide both bank-feed transactions and manually reconcile the single payment. If you’d like each withdrawal to appear as its own match, first unmatch or unreconcile the existing payment, then recreate it as two supplier payments and match each one separately. If Delete or Reverse isn’t available, that depends on whether the payment has already been reconciled and on your security settings. This MYOB guide covers the first option: Multiple bank transactions relating to one transaction. If you have any more questions about this, you can contact our support team through the Contact Us page.

 

Cheers,

Doreen

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