Reconcilliation
I have reconciled all months in last quarter but on the reconciliation report, some
"Outstanding cheques" have appeared ( this last month there are 52 of them). They have not been missed in the re...
Forum Discussion
If old “Outstanding Cheques” appear on your reconciliation report even after reconciling, it’s usually a refresh issue. To fix:
- Go to Banking > Reconcile Accounts and select your account.
- Use a far‑future statement date (e.g., 31/12/2099).
- Tick all transactions, copy the Calculated Statement Balance into the Closing Statement Balance so Out of Balance is $0.
- Click Reconcile.
- Immediately undo the reconciliation.
This recalculates cleared vs. outstanding transactions and usually clears incorrect old cheques. Make a backup before trying.
Hi Harper - this doesn't seem to work for me. I have tried it twice and every time I undo the reconciliation all of the old transactions appear again. Any other ideas?
Does this seem to be a recent issue for a number of users?
Hi DK18,
Thanks for giving the fix a go. Since the out-of-balance is still hanging around even after undoing the 31/12/2099 reconciliation, the next best step is to get our support team to take a closer look.
You can get in touch by lodging a support ticket through My Account, or by jumping on live chat via MOCA, our virtual assistant.
Regards,
Genreve
