Forum Discussion

DonnaLee1972

Experienced User

3 months ago

Solved

Transactions not showing in Reconcilliation

I am helping a friend with some issues she has had with bookkeeping. I reconciled up to 31.7.23 without any issue, but upon attempting to reconcile next statement bank transactions are not coming up in reconciliation.

All transactions appear, and are categorised in bank feeds, but nothing is coming up when trying to reconcile.

Transactions are entered, and categorised, and they only have the one bank account, so I am at a loss to where they have gone.

Please help

Reconcilation

transactions

Earl_HD
2 months ago
Hi DonnaLee1972,

Yes, this may need further investigation by our back-end team. You can reach them on Live Chat via our virtual assistant at MOCA or by submitting a support case via http://myaccount.myob.com/.

Regards,

Earl

Earl_HD
MYOB Moderator
3 months ago
Hi DonnaLee1972,

This issue will need more troubleshooting. If you have previously reconciled transactions that are now causing issues, you may need to undo the reconciliation. This can be done by going to the "Reconcile Accounts" window, selecting the relevant reconciliation, and clicking "Undo." Additionally, ensure that the date range in the reconciliation screen includes the dates of the transactions you are trying to reconcile. Sometimes transactions may not appear if they fall outside the selected date range.

If the issue persists, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant at MOCA or by submitting a support case via http://myaccount.myob.com/.

Regards,
Earl
DonnaLee1972
Experienced User
3 months ago
Thanks Earl,
Upon further inspection, the transactions for the next couple of bank statements were acting as if already reconciled although nothing was coming up in reports or on reconcilation. I have reconciled forward a couple of months and bank accounts match, so I can continue at this stage.
Is there a way I can check that they are reconciled correctly? Alternate Reports?
- Princess_R
  MYOB Moderator
  3 months ago
  Hi DonnaLee1972,
  
  To verify that the transactions are reconciled correctly, you can generate your latest bank reconciliation report. This report provides a summary of each bank reconciliation you have completed. For more info, check out this link.
  
  Cheers,
  
  Princess
  - DonnaLee1972
    Experienced User
    3 months ago
    Thank you Princess,
    I have generated the reports, but transactions during that period are not showing in reconcilliation, but are showing in feeds.
    Bank account and dates confirmed correct.
    I have moved forward, and may need my client to contact myob support directly