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DonnaLee1972's avatar
DonnaLee1972
Experienced User
8 days ago

Transactions not showing in Reconcilliation

I am helping a friend with some issues she has had with bookkeeping. I reconciled up to 31.7.23 without any issue, but upon attempting to reconcile next statement bank transactions are not coming up ...
Princess_R's avatar
Princess_R
MYOB Moderator

Hi DonnaLee1972, 

 

To verify that the transactions are reconciled correctly, you can generate your latest bank reconciliation report. This report provides a summary of each bank reconciliation you have completed. For more info, check out this link. 

 

Cheers,

Princess

DonnaLee1972's avatar
DonnaLee1972
Experienced User
6 days ago

Thank you Princess,

I have generated the reports, but transactions during that period are not showing in reconcilliation, but are showing in feeds.

Bank account and dates confirmed correct.

I have moved forward, and may need my client to contact myob support directly

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    3 days ago

    Hi DonnaLee1972,

    Yes, this may need further investigation by our back-end team. You can reach them on Live Chat via our virtual assistant at MOCA or by submitting a support case via  http://myaccount.myob.com/.

    Regards,

    Earl

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