Forum Discussion

DonnaLee1972's avatar
DonnaLee1972
Experienced User
3 months ago
Solved

Transactions not showing in Reconcilliation

I am helping a friend with some issues she has had with bookkeeping. I reconciled up to 31.7.23 without any issue, but upon attempting to reconcile next statement bank transactions are not coming up ...
Reconcilation
transactions
  • Earl_HD's avatar
    Earl_HD
    2 months ago

    Hi DonnaLee1972,

    Yes, this may need further investigation by our back-end team. You can reach them on Live Chat via our virtual assistant at MOCA or by submitting a support case via  http://myaccount.myob.com/.

    Regards,

    Earl

Princess_R's avatar
Princess_R
MYOB Moderator
3 months ago

Hi DonnaLee1972, 

 

To verify that the transactions are reconciled correctly, you can generate your latest bank reconciliation report. This report provides a summary of each bank reconciliation you have completed. For more info, check out this link. 

 

Cheers,

Princess

DonnaLee1972's avatar
DonnaLee1972
Experienced User
3 months ago

Thank you Princess,

I have generated the reports, but transactions during that period are not showing in reconcilliation, but are showing in feeds.

Bank account and dates confirmed correct.

I have moved forward, and may need my client to contact myob support directly

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 months ago

    Hi DonnaLee1972,

    Yes, this may need further investigation by our back-end team. You can reach them on Live Chat via our virtual assistant at MOCA or by submitting a support case via  http://myaccount.myob.com/.

    Regards,

    Earl

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.

 

Related content