Reconcilliation

Hi 1947,

This one’s definitely been a tricky one, especially if support hasn’t been able to sort it yet. If your bank rec matches the bank, but the Reconciliation report is suddenly showing old Outstanding cheques, it’s usually just the reconciliation history needing a refresh.

A quick reset that’s worked for others is:

• Go to Banking > Reconcile Accounts, pick the account, and use a far‑future Statement date (like 31/12/2099).
• Tick all transactions, copy the Calculated Statement Balance into the Closing Statement Balance so the Out of Balance is $0.00, then click Reconcile.
• Straight away, go back in, click Undo Reconciliation, and confirm.

This won’t change your past reconciliations; it just forces the software to recalculate what’s cleared vs outstanding and usually clears those incorrect outstanding cheques/deposits off the report. I’d still take a quick backup first, just to be safe.

Regards,
Genreve 

If old “Outstanding Cheques” appear on your reconciliation report even after reconciling, it’s usually a refresh issue. To fix:

1. Go to Banking > Reconcile Accounts and select your account.
2. Use a far‑future statement date (e.g., 31/12/2099).
3. Tick all transactions, copy the Calculated Statement Balance into the Closing Statement Balance so Out of Balance is $0.
4. Click Reconcile.
5. Immediately undo the reconciliation.

This recalculates cleared vs. outstanding transactions and usually clears incorrect old cheques. Make a backup before trying.

Hi Harper - this doesn't seem to work for me. I have tried it twice and every time I undo the reconciliation all of the old transactions appear again. Any other ideas?

Does this seem to be a recent issue for a number of users?

Hi DK18, 

Thanks for giving the fix a go. Since the out-of-balance is still hanging around even after undoing the 31/12/2099 reconciliation, the next best step is to get our support team to take a closer look.

You can get in touch by lodging a support ticket through My Account, or by jumping on live chat via MOCA, our virtual assistant.

Regards,
Genreve

I've had this happen from time to time. Unfortunately the only solution I have found that works every time is to go back and undo all the existing reconciliations and then redo them. It sounds time consuming but isn't as bad as it sounds. It also gives you the chance to check and make sure they are not duplicates that have cropped up somehow.